Información sobre la garantía del producto - Eco Structures

Más de 3205 estructuras entregadas · Más de 265 proyectos · Más de 20 países

De propiedad y diseño australianos
Escapada a Sierra 6

Garantía del producto

landscape-vector-dark-grey

Garantía del producto

GARANTÍA STAR ICON-03

Correas de acero

Garantía limitada de 10 años

Vida útil estimada: 20 años.

GARANTÍA STAR ICON-01

Estructura de acero

Garantía limitada de 15 años

Vida útil estimada: entre 25 y 50 años.

GARANTÍA STAR ICON-03

Techo de PVC

Garantía limitada de 10 años

Vida útil estimada: 12 años.

GARANTÍA STAR ICON-02

Lienzo

Garantía limitada de 5 años

Vida útil estimada: 10-12 años.

GARANTÍA STAR ICON-02

Suelos ecológicos

Garantía limitada de 5 años

Vida útil estimada: 10 años.

GARANTÍA STAR ICON-03

Paneles aislantes

Garantía limitada de 10 años

Vida útil estimada: 20 años.

Mantenimiento del producto

Rhino Tuff FR 12oz Canvas is a medium weight fire retardant, waterproof canvas fabric with superior waterproofing, water repellent, anti-rot and mildew properties.

MAINTENANCE

Wet and Dry: Thoroughly wet and dry new canvas before first use.

Cleaning: Use soft brush and cold water only.

Avoid: No harsh chemicals, detergents, or abrasives.

Remove: Promptly remove bird droppings, earth, sand, or vegetable matter.

Mildew: Brush off mildew spots before they attach.

Reproofing: May require reproofing after extensive cleaning.

MOHO O MANCHAS REBELDES

Use Paskal mould and mildew remover:

  • Sweep all debris off surface
  • Dilute 1:5 parts water in backpack sprayer
  • Saturate area, do not hose off
  • Apply during overcast, dry conditions
  • Lichen requires second application in 15 minutes

ENCOGIMIENTO DEL LÁMINAS DE LÁTICE

Canvas can shrink up to 3% maximum. First wetting may cause minor leakage – this is normal and will resolve. If too tight, adjust by moving rope track in 5-10mm.

FIRST CONTACT WITH WATER

Minor leakage during first rain is normal. Fibres swell and shrink, tightening weave. Recommend hosing down after installation to accelerate sealing.

900 GSM PVC Coated Membrane is strong, flexible, fire resistant, water repellent and anti-fungal.

MAINTENANCE

Cleaning: Use soft brush and cold water only.

Avoid: No harsh chemicals.

Remove: Promptly remove contaminants.

Mildew: Brush off spots before attachment.

MOULD TREATMENT

Same process as canvas – use Paskal remover diluted 1:5 parts water.

RE-TENSIONING

Re-tension roof fly within 3 months of installation. Inspect D Rings after wind events – vibrations can cause spinning and webbing failure.

Quality zippers require care. Don’t “grind” around corners. Pull canvas to help zippers glide. Keep clean. Lubricate with Mr. Sheen.

Tension Adjustment:
If canvas too tight, remove canvas hide (Velcro cover), unscrew tek screws, move rope track in 5-10mm. For 4.2m tent: centers at 4100 apart, adjust to 4080 (20mm total) to relieve tension.

Inspection: Inspect structural nuts/bolts annually or after strong wind events.

Cleaning: Wash with potable water and mild detergents to remove salts annually. Repair corrosion per AS/NZS 2312-2014.

Repairs: Damaged galvanising repaired with ‘zinc rich’ paint at 150 microns dry film thickness.

Cyclone Prep

CYCLONE PREPARATION PROCEDURES

1. Remove Fly Sheet:
Use impact driver to remove 8 hooks. Fold and store safely (use bathpod for weight if available).

2. Remove Furniture:
Store in cool dry place. Canvas walls/ceiling not warranted above 32m/s. Main risk is airborne debris damage.

3. Isolate Power:
No need to isolate water unless desired.

⚠️ Important Wind Speeds

Remove roof fabric components when winds forecast to exceed 72 km/h.

* Fabric exposed to winds exceeding 72 km/h will NOT be warranted and must be checked for fatigue.

NON PERMANENT STRUCTURES

Safari Tent & Rapid Tent

Eco Tent, Star Gazer, Hybrid, Leaf, Link, Snow Tent

Warranty Details

Steel Structural Frame Warranty (15 Years)

Limited warranty covering life prior to corrosion to structural failure.

YearCobertura
1-5100%
6-760%
8-1050%
11-1240%
13-1430%
1520%

Supplier’s liability limited to:
Same/equivalent steel frame replacement or repair cost.

NOT covered:
Labour costs, shipping, installation, injury, property damage, lost income.

Exclusions:
Installation defects, transport damage, external storage, chemical attack, failure to maintain, debris buildup, corrosive environments, extreme weather events.

Does NOT cover:
Aesthetic surface corrosion, white corrosion, red rust on edges.

Invalidation:
Post paint treatments void warranty.

Notification: Must notify within 30 days of noticing defect.

Customer bears: Expense of claiming warranty.

Contact: Contact Supplier directly in writing.

Steel Purlins Warranty (10 Years)

Limited warranty covering corrosion to structural failure.

Coverage Schedule

Years 1-3: 100%
Years 4-5: 50%
Years 6-7: 40%
Years 8-9: 30%
Year 10: 20%

Key Terms

Same limitations and exclusions as Steel Frame. Notify within 30 days. Customer bears claim expenses.

900 GSM PVC Warranty (10 Years)

Limited warranty against defects decreasing performance and waterproofing.

Coverage Schedule

Years 1-3: 100%
Years 4-5: 50%
Years 6-7: 40%
Years 8-9: 30%
Year 10: 20%

Exclusiones

Installation defects, improper maintenance, chemical damage, extreme weather, winds exceeding 72 km/h. Labour and shipping NOT covered.

Canvas Warranty (5 Years)

Limited warranty covering material defects under normal conditions.

Coverage Schedule

Years 1-3: 100%
Year 4: 60%
Year 5: 40%

Requirements

Must follow maintenance guidelines. Not mould proof. Shrinkage up to 3% normal. Notify defects within 30 days.

Eco Decking Warranty (5 Years)

Limited warranty covering defects and structural damage from termites.

Coverage Schedule

Years 1-3: 100%
Year 4: 40%
Year 5: 30%

Cobertura

Covers manufacturing defects and termite damage. Proper installation required. Labour and freight NOT covered.

Insulated Eco Panels Warranty (10 Years)

Limited warranty covering structural failure of wall panels.

Coverage Schedule

Years 1-3: 100%
Years 4-5: 50%
Years 6-7: 40%
Years 8-9: 30%
Year 10: 20%

Key Terms

Covers structural failure only. Installation must follow guidelines. Labour, shipping NOT covered. Same exclusions as other products.

Hablemos de tu proyecto

Paso 1: Visión del proyecto

Hablemos de tu proyecto

Paso 2: Fase del proyecto

Hablemos de tu proyecto

Paso 3: Datos de contacto